Privacy Policy

Last updated November 13, 2026

Harbor GraphX ("we", "us") is a sign, print and apparel shop at 2545 Orchard Lake Rd, Sylvan Lake, MI 48320. This page explains what this website (harborgraphx.com) collects, why, which outside services handle it, how long it is kept, and how to have it deleted. The website is built and run for us by our partner company, Bold Reach (Bold Reach LLC, Keego Harbor, Michigan), which handles this information on our behalf.

What we collect, and which service handles it

The quote form and the request form

The Get a quote form asks for your name, email, phone (optional), what the job is about and any details. The Request an order form asks for your name, email, phone (optional), what you need, how many and by when, details, and lets you attach a logo or artwork file.

• Netlify (our website host) receives and stores every form you send, and any file you attach, in Netlify Forms. With each one Netlify also records your IP address, your browser type (its "user agent") and the page you sent it from.
• Resend (an email delivery service) emails each request form to the shop at sales@graphxshop.com, with your address as the reply-to so we can answer you directly. That email includes a link to your file if you attached one.
• Quote form messages are kept in Netlify Forms, where the shop reads them.

Ordering from the online designer

Our online designer and ordering are still being finished and are not open on harborgraphx.com yet. When they are, an order sends your name, email, phone (optional), the product, quantity and options you picked, and the print files your browser makes from your design. These are stored in Netlify Forms in the same way as above, including the IP address, browser type and page Netlify records.

Customer accounts ("Your designs")

Accounts come with the online designer, so they are not open on harborgraphx.com yet. When you can sign in to keep your designs on every device, we store:

• Your email address. There is no password: we email you a sign-in link through Resend. The link works once and expires after 15 minutes.
• The designs you save to the account: the design itself, a small preview picture, its name and the product it is for. An account holds up to 60 designs.
• A sign-in session that lasts 30 days. We keep only scrambled (hashed) copies of sign-in links and sessions, so a copy of our database cannot be used to sign in as you.
• To stop abuse, sign-in requests are counted per email address and per connection (IP address), stored in scrambled form and cleared after about an hour.

Account data is kept on a server at DigitalOcean (a cloud hosting company) that Bold Reach runs for us. Requests reach it through this website, so the sign-in cookie belongs to this site.

What stays on your own device

The designer keeps your work in your own browser (local storage) so it is still there when you come back: each design, which product you last ordered, and any logo you add to preview on our products. A logo added that way stays in your browser and is not sent to us unless you attach it to a form or save a design to your account. The business type you pick on the home page is kept in session storage, which your browser clears when you close the tab.

The only cookie this site sets is the sign-in cookie, and only if you sign in. It is used for nothing except keeping you signed in, and page scripts cannot read it.

Emails from us

If you are a Harbor GraphX customer, your email address is in our customer records in QuickBooks (by Intuit), which we use for quotes, invoices and payments. We may email customers about their orders and, from time to time, about offers from us and from our partner Bold Reach. Those emails are sent through Resend from mail.graphxshop.com. Every offer email has an Unsubscribe link: use it and we will not send you another. You can also email sales@graphxshop.com and ask, and we will take you off the list.

Links in an offer email carry a code that is personal to you, so we know who used them. If you use one to open Bold Reach's offer page on boldreachdata.com, Bold Reach records the answers you pick there and may send you one follow-up email about them. Nobody who has unsubscribed gets that follow-up.

Services your browser contacts when you visit

• Netlify serves every page and, like any web host, keeps standard server records of visits (such as IP address, the page requested and browser type).
• Google Fonts: our typefaces load from Google, which receives your IP address and browser details when they do.
• Google Maps: the map on the home, contact and request pages is a Google Maps embed. Google receives your IP address and may set its own cookies under Google's privacy policy.
• Cloudflare (cdnjs): only when you open the QR code tool in the online designer, your browser loads a small QR code program from cdnjs.cloudflare.com.

Links to other sites

Some links take you off this site: our Google reviews, and Bold Reach's own site (boldreachdata.com), including the "Claim 25% off your first Bold Reach project" band at the top of our pages, Bold Reach's software pages and its demos. Anything you do on those sites is covered by their own privacy policies, not this one.

How we use it

• To answer your request, price the job, send proofs, make your order and invoice it.
• To keep the designs you save and send you sign-in links.
• To send the customer emails described above, until you unsubscribe.
• To keep the site working and safe, for example by limiting repeated sign-in requests and turning away known scraping tools.

We do not sell or rent your information, and we do not use it for advertising.

Who we share it with

Only the services named on this page, which handle it to run the site and the shop (Netlify, Resend, DigitalOcean, QuickBooks, Google for fonts and maps, and Cloudflare for the QR code program), Bold Reach, which runs the website and our email systems for us, or when the law requires it.

How long we keep it

• Forms and attached files: kept in Netlify Forms until we delete them. There is no automatic deletion schedule; ask us and we will delete yours.
• Your account and saved designs: kept until you delete the account. Sign-in links expire after 15 minutes and sessions after 30 days; sign-in request counts are cleared after about an hour.
• Backups: account data is copied every night to a backup on a Bold Reach computer, and each nightly copy is kept for 30 days. DigitalOcean also keeps a weekly image of the whole server. Something you delete can stay in these backups until they age out.
• Emails you send us or we send you stay in our mailboxes.
• Customer records in QuickBooks are kept as part of our business and tax records.

Your choices

Delete your account

Email sales@graphxshop.com from the address on the account and we will delete it for you. Once accounts open on this site, you can also do it yourself: sign in, open Your designs and press Delete my account. That deletes every design saved to the account, signs you out on every device, cancels any unused sign-in link, and clears the designs from the browser you are using. It cannot be undone.

Clear what is on your device

Remove designs on the Your designs page, or clear this site's data in your browser settings.

Unsubscribe

Use the Unsubscribe link in any offer email, or email sales@graphxshop.com.

See, correct or delete what we hold

Email sales@graphxshop.com or call us, and we will send you a copy, correct it or delete it, unless we have to keep it for our business or tax records.

Children

This site is for businesses and adults ordering print, signs and apparel. It is not meant for children under 13, and we do not knowingly collect information from them. If you think a child has sent us information, contact us and we will delete it.

Security

Every page is served over an encrypted (HTTPS) connection, sign-in links and sessions are stored only in scrambled form, and access to our systems is limited to the people who run them. No system is perfectly secure, so please do not send anything through the forms that you would not want in an email.

Changes

If we change this policy, we will update this page and the date at the top.

Contact

Harbor GraphX
2545 Orchard Lake Rd, Sylvan Lake, MI 48320
248.678.5432 · Monday to Friday, 10 to 5
sales@graphxshop.com

See also our Terms.