Terms
Last updated November 13, 2026
These terms cover using this website (harborgraphx.com) and ordering from Harbor GraphX, 2545 Orchard Lake Rd, Sylvan Lake, MI 48320 ("we", "us"). By using the site, sending us a request or placing an order, you agree to them. How we handle your information is in our Privacy Policy.
The short version. You get a proof before anything prints. Check it carefully, because once you approve it, spelling, wording and color are your responsibility and finished work is not refundable. Only send us artwork you have the right to print.
1. Prices and quotes
Prices on this site are starting prices to help you plan. The price you pay is the one on your written quote or invoice, which depends on the size, quantity, materials, colors and deadline of your job. If the details of a job change after we quote it, the price can change too, and we will tell you before going ahead.
2. Orders and proofs
A request through this site, by email or by phone is not an order until we have confirmed the details and price with you. Every order gets a proof, and every file is checked by a person at the shop before it prints. Nothing goes to print until you approve the proof.
It is the customer's responsibility to thoroughly inspect all details of a proof, including spelling, grammar, color match, sizes, phone numbers, addresses and layout, before approving it. Errors in an approved proof are the customer's responsibility, and reprinting to correct them is at the customer's expense.
3. Color and previews
Screens show color differently from ink, vinyl, fabric and other materials, and the mockups and previews on this site (including the online designer) show roughly how a design will look, not an exact match. If an exact color matters, tell us before you approve the proof, and check the color match on the proof itself.
4. Your artwork
Logos, photos, text and files you send us stay yours. You allow us to use them to make your proofs and your order, and to keep a copy so we can reprint for you later.
Printing copyrighted material is strictly forbidden for us. That includes logos, characters, brand names, artwork and photos that belong to someone else. If the material is not yours, you must get permission in writing from the owner before we can print it, and we may ask to see it. By sending us artwork you confirm you own it or have that permission, and you agree to cover any claim, cost or damages that come from printing material you did not have the right to use. We can turn down any job we believe infringes someone's rights or is unlawful.
We sometimes photograph finished work to show on this site and elsewhere. If you would rather we did not show yours, tell us and we will not.
5. Payment
We send quotes and invoices through QuickBooks. Payment is due as stated on your quote or invoice. All services provided and invoiced are final and non-refundable.
6. Turnaround and pickup
Dates we give you are our best estimate once the proof is approved and any payment due up front is made. Changes to the proof, late approvals and supply delays can move a date, and we will tell you if one moves.
7. Accounts and the online designer
Customer accounts and the online designer are not open on harborgraphx.com yet. When they are, an account is free and only needs your email address. Keep access to that email secure, because a sign-in link sent there opens your account. Accounts have limits on how many designs they hold and how large those designs can be. The designer and saved designs are offered as a convenience: keep your own copy of anything important. You can delete your account at any time, as explained in the Privacy Policy.
8. Using this site
Please do not misuse the site: no attempts to break into it or the account system, no automated scraping or copying of the site, no uploading of malicious files, and nothing unlawful. The site's photos, text, product mockups and design templates belong to us or to the people we license them from. You may use the templates in the online designer to make designs you order from us.
9. Other sites
Links to other sites, including our partner Bold Reach (boldreachdata.com) and Google, are for your convenience. Those sites have their own terms, and we are not responsible for them.
10. Liability
This website is provided as it is, and we do not promise it will always be available or free of errors. To the extent Michigan law allows, our total liability for any order is limited to the amount you paid us for that order, and we are not liable for indirect or consequential losses such as lost profits or missed events. Nothing in these terms limits a right you have under Michigan law that cannot be waived.
11. Michigan law
These terms are governed by the laws of the State of Michigan. Any dispute will be handled in the state or federal courts serving Oakland County, Michigan.
12. Changes
We may update these terms. The date at the top shows when they last changed, and the terms in place when you approved your proof apply to that order.
Contact
Harbor GraphX
2545 Orchard Lake Rd, Sylvan Lake, MI 48320
248.678.0.5432 · Monday to Friday, 10 to 5
sales@graphxshop.com